Frequently Asked Questions
- How do I make an order?
- I am having problems making my order.
- I need to make a revision to my order.
- Why do you put parts in categories?
- Can I be sure that this part will work with its listed machine?
- Why can I not select my country in the sign up form?
- How much does shipping cost?
- What does Order Status: Backorder mean?
- What "Price Levels" are available?
- How do I access wholesale prices?
- How do I become an ATV Parts Global Distributor?
- What methods of payment do you accept?
How do I make an order?
To make an order you need to be logged in to an account. If you do not already have an account, registration is free and easy!
When logged in and viewing the details of a product you wish to order, you can click the 'add to cart' button to add the item to you order. Do this for each of the items you wish to order. To adjust your ordered quantities of each part click on view cart, change the amount listed under quantity and click 'update'. Once you have finished selecting your order items then click check out. You will be asked to confirm your order. Once confirmed the order is placed.
I am having problems making my order.
If you are having difficulties with the online ordering system or would rather place your order over the telephone please contact us and a representative will respond to you within 48 hours.
I need to make a revision to my order.
If you need to make changes to a submitted order contact us as soon as possible.
Why do you put parts in categories?
Categories are used as a convenient labeling system to help customers find the parts that they need. They provide an easy way to search, sort and view the parts that share common functionality or apply to common groupings. If you notice a part with an incorrect category association or if a part should be included in a particular grouping and is not, please contact us as we make every effort to maintain the accuracy of the categories associated with each part. Your contributions go a long way in helping us serve you better!
Can I be sure that this part will work with its listed machine?
No. Our staff and loyal dealer/consumer networks work very hard to ensure accuracy of the category identification for each part. However, many manufacturers (especially the Chinese powersport manufacturers with which we specialize) have a wide variety of semi-consistent or 'organic' models. Mid-year models, discontinued models and in-year product alterations are common in the industry. Western importers also rapidly change the labeling, specifications and even branding of their product and as a result we can never be 100% sure of all part fitments. It is important to use more than 1 reference when identifying a part for your machine.
The most successful way to identify that a part will work for your machine is by matching up your part with the pictures. In the simplified world of Chinese manufacturing, if the part you're looking at has the same aesthetics and geometry as the part you are replacing, 99% of the time it will work.
Why can I not select my country in the sign up form?
ATVPartSupply.com is currently organized to serve Canadian dealers and consumers within the 10 Canadian provinces. If you require assistance from within Canada but not from within the listed provinces please contact us for assistance and we will be happy to help you.
If you are from outside Canada and would like to purchase our product please contact us and a representative will be able to help you. ATV Parts Global has a wide international distribution base in association with our parent and sister companies. Our product lines and business platform can be found in over 30 countries.
How much does shipping cost?
After you submit your order a representative will determine the shipping cost and return to you the total cost of the order. From there you can accept the total fees and submit payment or contact us if you would like a breakdown of the shipping charges. If you would like us to ship to you COD or on a third party shipping account number please submit the details with your order in the 'additional notes' section.
What does Order Status: Backorder mean?
Items are placed on Backorder if you've ordered a larger quantity of that item than we have in stock, or if we have run out. In all cases, if a part is not in stock we will contact you within 1 business day to give you your backorder details. Please contact us if you need additional assistance with backordered items.
What "Price Levels" are available?
We offer dealer and distributor pricing to wholesale customers who either represent an ATV parts sales outlet or purchase large quantities of stock.
How do I access wholesale prices?
Anyone representing a retail store or repair shop is able to purchase ATV Parts Global products in bulk at our unbeatably low wholesale prices. For eligibility to become an ATV Parts Global dealer you must sign up for an account on this website. To apply, log in and fill out the access request form. We will look over your application and email you a response within 2 business days.
How do I become an ATV Parts Global Distributor?
We are constantly seeking distributors both in Canada and internationally. If you wish to purchase large quantities of parts for the purpose of selling to local dealers then please contact us directly and a distribution specialist will call you to discuss our programs.
What methods of payment do you accept?
Payment is currently accepted through PayPal. We recommend that you create a PayPal account, however, you can use any credit card (Visa, MasterCard, etc.) through PayPal without creating an account. To do this, choose the "continue checkout" link on the PayPal login page. Please note that ATV Parts Global does not have access to your credit card information when you pay through PayPal.
We also accept Cheques and direct Bank Deposits for Dealer Accounts. Please see our Payment Options page for complete details.
We can offer alternative financing options for large orders. If you wish to make a bulk purchase using other payment methods, please contact us and request to make an order by phone.